Returns & Exchanges

At Big Moods, we want your home to reflect your unique style, which is why we offer a 30-day hassle-free return and exchange policy on all decor and furnishings. If your purchase doesn't perfectly fit your space, we are here to help you find the right vibe.

1

Initiate Your Request

Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Once approved, we will email you a prepaid shipping label and a return authorization form to include inside your package.

3

Pack with Care

Place the items in their original packaging to ensure they arrive back at our warehouse in pristine, resellable condition.

4

Receive Your Refund

After our team inspects the returned items, we will issue a refund to your original payment method or ship out your new exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing